7 Layer Solutions

IT Support Services
Hassle Free IT

Bring in a true professional when it comes to managing your IT.

Let's face it: You're tired of paying for IT support when you have problems. Are you frustrated with unpredictable support costs too? Maybe it's time for a change. Our Hassle-Free IT plans provide a fixed monthly fee that never fluctuates with the number of service calls you make. We can only profit when your systems operate smoothly. Out of necessity, we must go that extra mile to proactively manage, secure and improve your network to keep IT disasters at bay.

Email Defender                                        

  • Block spam, viruses, and spyware in email
  • Blocks bad mail before it uses your bandwidth
  • Highly accurate spam detection and filtering
  • Powerful reporting and logging features
  • Per user settings and configuration options
  • Add signatures and disclosures to messages
  • Fully hosted and managed solution


Desktop Essentials                              

  • Includes Email Defender
  • 24x7 Performance and availability monitoring
  • Asset tracking and reporting
  • Antivirus and antispyware software license
  • MS critical updates and patch management
  • Antivirus/Antispyware software management
  • Temporary file and spyware cleanup services
  • Monthly executive summary reports

End User Helpdesk                              

  • Includes Email Defender
  • Includes Desktop Essentials Services
  • 8am-10pm* End User Helpdesk Service
  • Unlimited remote desktop support
  • 15-minute SLA for ‘On Call’ support
  • Access to help via email, web, and telephone
  • Remote access by our team to your desktops
  • Monthly technical support review meetings

Hassle-Free Desktop Care                 

  • Includes Email Defender
  • Includes Desktop Essentials Services
  • Includes End User Helpdesk Support
  • Unlimited remote and on-site desktop support
  • Desktop software license management
  • Desktop hardware warranty management
  • End-of life asset disposal services
  • Monthly hardware and software renewal and assessment report

Hassle-Free Firewall/Router Care     

  • 24x7 Performance and availability monitoring
  • 24x7 Firewall and Internet security support
  • Updates to firewall security OS, software, and settings based on best practices
  • Monthly reporting and analysis of firewall and security events






Hassle-Free Server Care                 

  • 24x7 Performance and availability monitoring
  • 24x7 Server support
  • Antivirus/Antispyware software license and management services
  • Complete HW/SW patch management
  • Complete backup solution management
  • Complete UPS/power system management
  • Unlimited remote and on-site server support
  • Server warranty and license man-agement
 
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